We’ve all received this call:

A desperate family member looking for help. Not knowing what they need.  Not knowing what to do. Not knowing what to ask. Stressed. Overwhelmed. Panicked. Confused. Tired.

Or this call:

I’m calling about my mom/dad/grandmother/etc. We are not sure what we need? What services do you offer? How can you help us? What do recommend? I need to share this info with my family, but I’m not sure how to explain it? Can you send me something?

And this one:

Hi. I’m calling about care for my mom/dad/grandmother/etc. How much do you charge? (Without any details on care needs, diagnoses, etc.)

Or even this one:

I’m calling about care for my mom/dad/grandmother/etc. I am interviewing several agencies and want to set up an appointment to meet with someone.

There are many other call types too, but you get the idea, and you get these calls every week.

• Can we help them?
• What services do we provide?
• What do they need?
• When can you start?
• How many hours do they need?
• How are they going to pay?
• How do we calm them?
• What do we tell them?
• How do we reassure them?
• How do we determine what services they need?
• How do we make it less stressful?
• How do we educate all the family members with the same accurate info we gave the caller?

With a structured and educational process that walks the caller through a very easy, professional conversation that calms the 911.

You will ask them simple, straightforward questions about specific care needs.

You will determine hours, discharge dates, payer source, diagnoses, and more.

This process will help establish you as the professional resource they need.

You will get a detailed, individualized, customized quote prepared purposefully for the callers loved ones.

You will be able to provide them with a visual, objective, and color-coded quote (via PDF) that they can understand. It’s transparent, dynamic, and educational. It will follow that client through their term of service with your agency.

If you are wondering, how can I do this in my agency? Just go to HomeCareQuote.com and sign-up for a free trial, request a demo or subscribe to the quote plan that best fits your agency’s needs.

It’s just that easy!

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Karl Ryder, CEO

Chief Executive Officer at HomeCareQuote

Karl Ryder is the CEO and Co-founder of HomeCareQuote. Karl is also the CEO and founder of The Ryder Group. Karl has a background in sales, marketing, technology, supply chain and logistics across a variety of industries including healthcare. Karl has been actively involved in the home care industry for seven years and is currently a senior advisor to Home Care Matters and a member of various home care and home health industry groups.

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