How well do you know your agency?
Have you ever been secret-shopped by your competitors? Have you secret shopped them? Each scenario is looking for the edge and insight into how the phones are answered, the intake/inquiry process, pricing, staffing availability, etc?
What are clients and families looking for when they call your agency?
With a structured and educational process that walks the caller through a very easy, professional conversation that calms the 911. You will ask them simple, straightforward questions about specific care needs.
You will determine hours, discharge dates, payer source, diagnoses, and more. This process will help establish you as the professional resource they need.
What does it mean to ‘DEFINE YOUR AGENCY’?
What are some of the items to look at and determine if your current could you or could benefit with some changes? So, you can more clearly, ‘Define Your Agency’.
Training – What’s Your Home Care Agency’s Approach?
What is your home care agency’s approach to training care professionals? Is it a shotgun approach or a marksman approach? Learn more.
What is a Paradigm Shift?
In the business world, a paradigm shift is often a change in the perception of how things should be thought about, done, or made.
Is Your Home Care Agency ready for 2023? Will it be business as usual?
Home Care has changed.. and the way we do business has too. Why? What’s different? The visibility of home care – not only are consumers looking for care at home, but even more now, so are referral partners (Hospice, Home Health, Hospitals, Rehabs, etc.)
How Do You Increase Revenue for Your Home Care Agency?
Do you want more sales to increase revenue for your home care business even in your off hours?
Analytics for Your Home Care Agency – Are They Important?
To stay competitive, home care agencies need to employ all the available data to help with their decision-making to improve efficiencies as well as generate more profits. It can’t be business as usual.
How Do you Educate Your Home Care Prospects or Clients?
What if you could take the abstract & verbal exchanges & turn them into an educational & consultative conversation by asking the right questions, getting a PDF result with a visual explanation to overcome what they think you are saying vs what they told you they need?
How To Simplify Your Home Care Inquiry Management Process
How To Simplify Your Home Care Inquiry Management Process….What Does Your Inquiry Process Look Like?
