Have you ever been secret-shopped by your competitors? Have you secret shopped them? Each scenario is looking for the edge and insight into how the phones are answered, the intake/inquiry process, pricing, staffing availability, etc?

With a structured and educational process that walks the caller through a very easy, professional conversation that calms the 911. You will ask them simple, straightforward questions about specific care needs.
You will determine hours, discharge dates, payer source, diagnoses, and more. This process will help establish you as the professional resource they need.

What are some of the items to look at and determine if your current could you or could benefit with some changes? So, you can more clearly, ‘Define Your Agency’.

What is your home care agency’s approach to training care professionals? Is it a shotgun approach or a marksman approach? Learn more.

In the business world, a paradigm shift is often a change in the perception of how things should be thought about, done, or made.

Home Care has changed.. and the way we do business has too. Why? What’s different? The visibility of home care – not only are consumers looking for care at home, but even more now, so are referral partners (Hospice, Home Health, Hospitals, Rehabs, etc.)

Do you want more sales to increase revenue for your home care business even in your off hours?

To stay competitive, home care agencies need to employ all the available data to help with their decision-making to improve efficiencies as well as generate more profits. It can’t be business as usual.

What if you could take the abstract & verbal exchanges & turn them into an educational & consultative conversation by asking the right questions, getting a PDF result with a visual explanation to overcome what they think you are saying vs what they told you they need?

How To Simplify Your Home Care Inquiry Management Process….What Does Your Inquiry Process Look Like?